Teachers’ and learners’ needs and expectations in online learning environments Online learning environments offer flexibility and adaptability, while they maintain a high level of academic effectivity when essential aspects of learning are addressed. However, it is important to investigate whether the needs and expectations of learners and teachers differ or are the same in the learning process. Therefore, this study aims to examine the differences in perspectives of teachers and learners while using digital tools in and out of classroom. Two different data collection methods were used. Interviews with a sample of teachers responsible for preparing pre-service English teachers were conducted and a questionnaire designed to gather learners' perspectives was distributed among students. The findings reveal similarities between both groups, particularly in preference for an efficient and user-friendly tool. However, learners place greater emphasis on engagement and interactivity, while teachers also seek tools that allow effective classroom management, as well as features that provide timely and accurate feedback.